शुल्क वापसी की नीति

📜 Return and Refund Policy

We generally do not offer replacements or refunds unless the product has a physical defect.

What Qualifies as a Physical Problem?

• Box Condition: All boxes are shipped “as-is.” If you care about the box condition, please request photos before shipment.

• Defective Items: Eligible issues include:

  • Missing or duplicate components.

  • Incorrect paint colors.

  • Up to 6 broken, lost, or defective parts per model kit.

Replacement Conditions

• Items that have been on the market for more than 8 months are not eligible.

• Replacements depend on manufacturer availability.

How to Request an Exchange or Refund
Please email us at sales@collectablevoyage.net within 14 days of delivery.
Include product photos (all sides, packaging, and box), your order details, and a clear description of the issue. Requests made after 14 days may not be accepted.

Additional Notes

• Product images may show prototypes; final specifications may differ.

• Color or texture variations due to screen differences are normal.

• If only the external carton is damaged but the product itself is intact, replacements are not offered.