How can we help you?

Yes! Products marked as Made in Korea remain eligible under the Korea–U.S. FTA, so there should be no issue despite recent tariff changes.

 For more detailed information, please see our   U.S. shipping notice.

We’re sorry, but visits to our shop are not available at this time.

We truly value your interest in our products. To give you a closer look, we regularly share videos and updates online about our production process and new releases. You can stay connected by following our Instagram channel.

Yes, we exclusively offer products that are 100% guaranteed to be authentic.

Should you receive an item that you believe to be counterfeit, please contact us immediately at sales@collectablevoyage.net.

For more detailed information, please refer to our blog below.

Yes—coming soon. We will offer special discounts tailored to your purchase history, plus exclusive offers for new members. For updates, check our Voyage Log and join the CollectableVoyage community for early-access codes.

Currently, orders require 1 to 4 business days for processing prior to shipping.

Shipping times vary depending on the destination and the selected courier service. For more details, please see our shipping notice post.

Please note: International carriers and Korea Post may experience transit delays under current conditions. Tracking updates can also take longer than usual. We appreciate your patience and understanding as we work to deliver your order as quickly as possible.

Unfortunately, Korean Pokémon card products do not come with any PTCGL redeem codes.

Yes, we offer international shipping, although the availability of services may vary depending on your country and location.

For details on regions where service is not available, click here.

Surely! We offer specialized B2B sales options for businesses looking to purchase our products in bulk. Whether you run a store, an online shop, or need items for events, we can provide competitive pricing and dedicated service to meet your needs.

Our B2B sales program includes several benefits:

• Bulk Discounts: Significant savings on large orders.
• Dedicated Support: Personalized assistance from our sales team.
• Flexible Shipping: Various shipping options to suit your business needs.
• Exclusive Offers: Access to special deals and limited-edition products.

For more information or to discuss your specific needs, please contact our sales team at sales@collectablevoyage.net.

Placing an order is simple! Just navigate to the product you wish to purchase, click on the 'Add to Cart' button, and then proceed to your cart to complete the checkout process.

You will need to provide your shipping and payment information before finalizing your order.

Understanding Pre-orders: A pre-order functions similarly to purchasing any in-stock item but with a key difference: the item has not yet been released. Pre-ordering is a common practice in retail, especially for high-demand products. This method allows customers to secure their desired quantity of an upcoming product, ensuring availability upon its release. Nearly 99% of retailers in our industry use this method to manage highly anticipated items effectively.

Benefits of Pre-ordering: Pre-ordering benefits both the customer and the retailer. For customers, it guarantees immediate shipment once the item is available, reducing the risk of selling out quickly. For retailers, it provides valuable insights into product demand and aids in inventory management.

Special Menu for Pre-orders: We have curated a special selection of pre-order options to cater to the diverse preferences of our customers, ensuring there is something for everyone.

Shipping and Order Management: We strive to ship items as soon as they become available. If your order includes both in-stock and pre-order items, we provide the option to split your order. Although this may incur additional shipping costs, it ensures that your in-stock items are delivered promptly. To avoid additional fees, you might consider placing separate orders for in-stock and pre-order items.

Stay Updated: For more details and regular updates on our pre-order process, please visit our dedicated blog post.

When Do You Take Payment for My Pre-Order?

Payment Timing: For all pre-orders, payment is taken immediately at checkout. This secures your item, as we do not store payment details after the transaction.

Methods: Credit Cards and PayPal are processed right away ; not at dispatch.

Need Items Sooner? If your order includes both in-stock and pre-order items, we can split the order upon request. Please note this may incur additional shipping costs.

We strive to make returns and exchanges as straightforward as possible. If your item meets our criteria, you can request a return or exchange.

Important Conditions:

• Discount Sale Items: Not eligible for returns.

TCG (Trading Card Games):

• Must be in brand-new condition, with original packaging and proof of purchase.
• Single cards / Graded cards must have the original VOID sticker intact on the team-bag.
• Returns must be initiated within 7 days from delivery.
• For international returns, please contact us at sales@collectablevoyage.net. Return shipping fees are the client’s responsibility.

Plastic Model Kits & Collectible Figures:

• Must be in brand-new condition, with original packaging and proof of purchase.
• Returns must be initiated within 7 days from delivery.
• Return shipping fees are charged to the client.

Defects: If you encounter a manufacturer defect, please review our defect guideline before requesting a return.

Visual Guide: To assist your purchase decision, we p

We appreciate your inquiry. Please note that each manufacturer has its own cancellation policies, and we must follow these guidelines. Therefore, we kindly ask you to contact us before attempting to cancel your pre-order.

Important Conditions:

• Product Condition: Items must remain sealed and with intact VOID stickers. Opened or tampered products cannot be cancelled or returned unless defective.
• Proof of Purchase: A valid receipt is required for any return or cancellation request.
• Return Window: Cancellations or returns must be requested within 14 days of purchase.
• Restocking Fee: Non-defective returns may incur up to a 10% restocking fee.
• Defective Products: If an item is defective, you are entitled to a return, replacement, or refund, regardless of seal condition.

Our policies comply with consumer rights under US and EU law, ensuring your statutory rights are protected.

For further assistance, please contact us at sales@collectablevoyage.net.

Pre-orders: Most pre-orders may be cancelled anytime before shipment. Payment is taken at checkout. To cancel, please email us at sales@collectablevoyage.net with your name and order number. A 10% cancellation fee applies, which may be waived if you choose store credit.

Once Shipping Begins: Orders cannot be cancelled once items have been added to a shipment (including in-stock items or pre-orders that have arrived).

Payments in Process: Cancellation options may be temporarily unavailable while your payment is being processed. Please try again after processing is complete.

Understanding Product Conditions: We generally do not offer replacements or refunds unless the product has a physical defect. Click here for full policy details.

What Qualifies as a Physical Problem?

• Box Condition: Shipped “as-is.” If you care about box condition, request photos before shipment.
• Defective Items: Eligible issues include:
  • Missing or duplicate components.
  • Incorrect paint colors.
  • Up to 6 broken, lost, or defective parts per model kit.

Replacement Conditions

• Items on the market for more than 8 months are not eligible.
• Replacements depend on manufacturer availability.

How to Request an Exchange or Refund

Please email us within 14 days of delivery at sales@collectablevoyage.net. Include product photos (all sides, packaging, box), your order details, and a description of the issue. Requests after 14 days may not be accepted.

Additional Notes

• Product images may show prototypes; final specs may differ.
• Color or texture variations due to screen differences are normal.
• If only the external carton is damaged but the product is intact, replacements are not offered.